The Micro-skills of Non-verbal Language
The American National Science Foundation discovered that we form an impression of someone in just three seconds (personal communication, 1984). Social scientists also claim that at least 80 per cent of our communication takes place on the non-verbal level (Young, 2005), with only 7 percent of emotion being conveyed by verbal means. Of the rest, 38 per cent is conveyed by voice, and 55 per cent by facial expression (Mehrabian, 1972). Beyond that, researchers have come to appreciate non-verbal behaviours as important channels of communication, serving the functions of: »
